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Last updated: September 2026{{ b.text }}
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Be the agency that's brilliant with clients.
Our expert-led training builds the confidence and capability your teams need to win, keep and grow clients.
Working well with clients is a skill you can learn.
Nobody hands you a manual for working with clients. Most agency people pick things up from those around them, make a few mistakes and gradually work it out. We help client-facing teams, from any agency discipline, understand what to do, why it works and how to put it into everyday practice.
Feel more confident in the client moments that matter.
“How do I get the client to buy into this?”
“Something’s gone wrong, how do I tell the client?”
“How do I push back without damaging the relationship?”
“How do I spot opportunities to sell more work?”
Choose the right programme for the role.
Live virtual class5x 1 hour sessions1 week12 places
Trusted by many brilliant agencies.
Work better with your clients and accelerate agency performance.
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From £325 + VAT per person
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Every session is led by Keir Mather, drawing on 25 years of client-agency leadership experience.
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How it works
Each programme runs online over one week, with five one-hour sessions at the same time each day. You’ll join up to 12 people from different agencies to learn, share experiences, and practise handling realistic client situations, without sharing confidential information.
Live virtual class12 places
5x 1 hour sessions1 week
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Pick one week. Your place includes all five live sessions, Monday to Friday, at the same time each day.
Booking for your team?
You can book several colleagues onto the same cohort online. If you’d like to arrange a programme exclusively for your agency or prefer to pay by invoice, please get in touch.
FAQs
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Questions about timings, booking or payment? See all FAQs.
Client-Agency Leadership Expertise
For 25 years, Keir Mather has led relationships with some of the world’s biggest brands from senior positions at some of the world’s most respected agencies.
From leading global accounts and client service teams to advising agencies on how to build stronger partnerships, his career has been dedicated to understanding what makes client-agency relationships successful. It’s an approach that has helped his teams win the industry’s most prestigious awards for creativity, strategy and effectiveness.
Today, he brings that experience, perspective and practical know-how into every programme, helping agency teams at every level become more effective with clients.
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The philosophy behind every programme.
At the heart of every client-agency partnership are people. How they connect, challenge and support each other can make the difference between a small impact and something extraordinary. That’s where every Neon Bridge programme begins.
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Frequently asked questions
Any other questions?
Tell us about your role and we’ll help you choose the right programme.
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A quick question before you book?
Tell us what you do, where you are in your career and what you want to become better at. We will help you choose the right programme.
Thank you. Your message is with Keir, and you will receive a personal response within two working days.
Back to homeBook your place.
One week. Five live sessions. Practical skills you’ll use with clients.
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Your place includes all five live sessions, Monday to Friday, at the same time each day.
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Booking summary
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We will email your session dates, joining details and everything you need. There is no pre-work. Just arrive ready to take part.
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