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Last updated: September 2026{{ b.text }}
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Your clients are your
biggest opportunity.
Live client skills training to help agency teams be more confident, capable, and valued by clients.
Client relationships are where agencies win or lose.
The best agency people understand their clients, earn their trust, and know how to make great things happen. It’s a combination of skills, judgement, and behaviours that can be taught and mastered.
Our training programmes build your client capability.
One weekOne hour a dayLive online class
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Trusted by leading agencies.
How it works
Each programme runs live online from Monday to Friday, with one hour sessions at the same time each day so they easily fit around your working week.
Led by Keir Mather, you'll learn in a small group of up to 12 people, combining expert guidance, lively discussion and practical exercises drawn from real agency life.
One week. One hour a day. Same time each day.
Better client relationships.
Better agency business.
Retain more clients
Build stronger relationships, earn greater trust, and improve client satisfaction.
Grow existing accounts
Spot more opportunities for growth, win more work, and increase client revenue.
Deliver better work
Improve collaboration, strengthen decision-making, and deliver better client outcomes.
Build more capable teams
Develop confident agency teams who know how to deliver for clients.
Next cohorts start soon.
Booking for your team?
If you’d like to arrange a programme exclusively for your agency or prefer to pay by invoice, please get in touch.
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Every session is led by Keir Mather, drawing on 25 years of client-agency leadership experience.
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Each session combines a little theory, practical examples from agency life, and open discussion about how to handle real client situations. You'll leave with approaches you can put to work straight away.
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Pick one week. Your place includes all five live sessions, Monday to Friday, at the same time each day.
Booking for your team?
If you’d like to arrange a programme exclusively for your agency or prefer to pay by invoice, please get in touch.
FAQs
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Questions about timings, booking or payment? See all FAQs.
Client-Agency Leadership Expertise
For 25 years, Keir Mather has operated at the sharp end of agency leadership.
He's held senior roles at some of the world's most respected creative and media agencies, including BBH and Essence, where he led flagship global client relationships with brands such as British Airways, Google, and Unilever.
For the past eight years, he's worked as an agency non-executive director, adviser, and trainer, helping agencies maximise the commercial value of their client relationships.
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How it works
Each programme runs live online from Monday to Friday, with one hour sessions at the same time each day so they easily fit around your working week.
Led by Keir Mather, you'll learn in a small group of up to 12 people, combining expert guidance, lively discussion and practical exercises drawn from real agency life.
One week. One hour a day. Same time each day.
The philosophy behind every programme.
At the heart of every client-agency partnership are people. How they connect, challenge and support each other can make the difference between a small impact and something extraordinary. That’s where every Neon Bridge programme begins.
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Frequently asked questions
Any other questions?
Tell us about your role and we’ll help you choose the right programme.
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A quick question before you book?
You will receive a response within 24 hours.
Book your place.
One week. Five live sessions. Practical skills you’ll use with clients.
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Which programme?
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Your place includes all five live sessions, Monday to Friday, at the same time each day.
New dates are being scheduled. Ask to hear first
Booking summary
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Ticket Tailor checkout
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Cohort ref · {{ b5SelD.id }}If you can’t make it, transfer free to a later cohort up to 7 days before your first session.
Your place is confirmed.
We will email your session dates, joining details and everything you need. There is no pre-work. Just arrive ready to take part.
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